Returns & Cancellation Policy

At Sonali & Upasna, we take pride in curating one-of-a-kind, made-to-order pieces that are tailored specifically to your preferences. Due to the bespoke nature of our designs, we maintain a strict policy regarding returns and cancellations to ensure the highest quality and service for all our clients.

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Order Confirmation & Cancellation

• Order Confirmation: Once an order is confirmed, it signifies the start of our dedicated craftsmanship process. As each piece is uniquely customized, we are unable to accommodate order cancellations.

• Cancellation Policy: Should you choose to cancel your order, please be aware that the full payment (100%) will be forfeited and treated as a cancellation fee. This policy helps us cover the costs incurred in the initial stages of creating your bespoke outfit.

No Refunds

• Refund Policy: Our brand policy does not provide refunds for confirmed orders. We encourage you to ensure all details and preferences are accurate before finalizing your purchase.

Issues with Received Merchandise

• Damaged or Defective Items: If the merchandise you have ordered from us is not received in good condition, is damaged, or defective, please notify us.

• Technical Issues: If there is an irreparable technical issue with an altered/ordered piece against the client specifications (e.g., sizing issue, fabric covering, color mismatch, length issue), please let us know.

• Unprecedented Delays: If there has been an unprecedented delay in your order and we have not notified you of the same, please inform us.

Notification Process:

• Contact us over a call or WhatsApp during business hours.

• Send an email stating the concerns clearly along with images of the problem areas in the outfit within 24 hours of receiving it.

We appreciate your understanding and cooperation. Our commitment is to deliver exceptional, tailor-made designs that you will cherish.